Operations Support Associate (part-time, shifts, ideal for students)

Tel Aviv-Yafo, Tel Aviv District, Israel

Description

Jolt builds Jolt Rooms - a network of innovative co-learning spaces where world-class instructors deliver lessons to groups of lifelong learners over live, two-way video.

Jolt offers memberships that give professionals access to transformative educational programs for just a fraction of the price of traditional continuous education.

Jolters are Jolt's speakers and teachers, they are international experts in their fields who take part in Jolt's revolution in creating a new learning experience suitable for the 21st century.

The role sits in a critical junction within the company, their mission is to support and do everything within their power to maintain the integrity of Jolt’s operational efforts - before, during, and after live events (jolts) - across all its regions, to the utmost satisfaction of both sojis and Jolters.

The OSA's role & main responsibilities:

  1. Performing soundchecks with Jolt’s speakers on a daily basis, before each live session. Helping the speaker prepare, technically and mentally, for the upcoming lesson, and fixing any technical issues quickly and swiftly, to ensure a gold-standard live experience.
  2. Monitoring all jolts from start to finish for any anomalous and undesirable situations, such as technical failures, misbehaviour or disorderly conduct.
  3. General Support - Providing our speakers with quick and effective support for all their needs (within Jolt’s platform, payment issues, tech questions, feedback, etc).
  4. Scheduling Jolts - Helping the Ops Desk manager with booking 100s of Jolts every month with our speaker and publishing them to our students, across all our locations globally.

You are:

An effective communicator who’s right at home when interacting with people.
You possess strong administrative skills and can pay attention to details while keeping an eye on the big picture. You’re a multitasker through and through, organized and meticulous.
You feel comfortable in a technological work-environment and quick to adopt new systems and tools. You thrive under pressure even though you always keep it cool.

You will

- Monitor our live sessions

- Give online and offline support to all Jolt’s speakers

- Handle various types of requests from our speakers, and see to it that they have compiled

- Identify, prevent and solve problems in real time

- Maintain Jolt’s monthly schedule

- Communicate our students’ feedback back to our speakers

Requirements

Benefits

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